Refund Policy

Our Commitment to Quality

At LeatherXpress, we stand behind the quality of our work and are committed to customer satisfaction. This refund policy outlines our guarantee and the conditions under which refunds may be available.

Service Satisfaction Guarantee

We guarantee your satisfaction with our leather restoration services:

• 90-day workmanship guarantee on all services
• Free re-work if you're not satisfied with results
• Full consultation before starting any service
• Clear communication about what to expect

Refund Conditions

We offer refunds under the following circumstances:

Service Quality Issues

• Significant deviation from agreed specifications
• Damage caused during service (beyond pre-existing condition)
• Work not completed as promised
• Material or workmanship defects

Timing and Process

• Claims must be made within 7 days of service completion
• Inspection required to assess the issue
• Refund amount determined by actual service value delivered
• Refunds processed within 14 business days of approval

When Refunds Are Not Available

Refunds are not available in these situations:

Pre-existing Conditions

• Issues that existed before service was performed
• Natural wear and tear after service completion
• Damage caused by customer after service
• Items with inherent material flaws

Customer Responsibility

• Failure to follow care instructions provided
• Items left unclaimed over 60 days
• Changes made to items after service completion
• Damage due to improper storage or use

Nature of Leather

• Some stains cannot be completely removed
• Color matching limitations on vintage or sun-damaged leather
• Crack repair limitations on severely aged leather
• Results may vary based on original leather condition

Refund Process

To request a refund:

1. Contact us within 7 days of service completion
2. Provide detailed description of the issue
3. Allow inspection of the item
4. Receive decision within 3 business days
5. Approved refunds processed within 14 business days

Alternative Solutions

Before processing refunds, we may offer:

• Free re-work or touch-up service
• Partial service credit for future use
• Consultation for additional treatment options
• Referral to specialists if issue is beyond our expertise

Payment Methods

Refunds are processed using the same payment method used for the original transaction:

• Cash payments: Cash refund at our location
• Check payments: Check refund by mail
• Credit cards: Credit card refund
• Digital payments: Refund through original payment platform

Partial Refunds

In some cases, partial refunds may be appropriate:

• When only part of service was unsatisfactory
• When item had value issues before service
• When customer shared responsibility for outcome
• When service was partially completed

Warranty Coverage

Our warranty covers:

• Seam separation due to poor craftsmanship
• Color bleeding or transfer
• Premature cracking in repaired areas
• Adhesive failure in structural repairs

Contact Information

For refund requests or questions:

Policy Updates

This refund policy may be updated to reflect changes in our services or legal requirements. Updates will be posted on our website with the effective date.

Last updated: November 13, 2024