Our Professional Process
Step-by-step excellence in leather care and restoration
How We Transform Your Leather
A transparent process built on 15+ years of expertise
Assessment
Thorough evaluation of your leather items
Consultation
Detailed quote and timeline explanation
Treatment
Professional care using premium techniques
Quality Check
Rigorous inspection before return
Complete Process Breakdown
Every step explained for your confidence
Initial Contact
Call us at (870) 535-8454 or email info@leatherxpres.com. We'll schedule a consultation at your convenience, either in-store or via phone/video for remote assessment.
Professional Assessment
Our certified technicians examine your leather items to determine the type, condition, and specific treatment needed. We identify any damage, stains, or areas requiring special attention.
Detailed Consultation
We explain our findings and provide a comprehensive quote with no hidden fees. You'll understand exactly what services are needed and the expected timeline for completion.
Service Agreement
Once you approve the quote, we create a detailed service agreement and take before photos for your records. We also provide an estimated completion date.
Expert Treatment
Your leather items enter our professional care process. We use specialized products, time-tested techniques, and careful attention to detail throughout the treatment.
Progress Updates
We keep you informed throughout the process. You'll receive updates on progress and any additional discoveries that may affect the timeline or cost.
Quality Inspection
Every item undergoes thorough quality control. We check our work against the original service agreement to ensure all requirements are met to our high standards.
Ready for Pickup
We contact you when your items are ready. We can arrange pickup or delivery, and provide detailed care instructions to help maintain the results.
Typical Timeline
What to expect from start to finish
📅 Day 1: Initial Contact & Assessment
Contact us and schedule your consultation. For simple services, we may provide a quote immediately. For complex items, we schedule an in-depth assessment.
📋 Day 1-2: Consultation & Agreement
We conduct the assessment and provide a detailed quote. Once approved, your items enter our treatment queue and work begins within 24-48 hours.
🛠️ Day 2-6: Professional Treatment
Your items receive expert care based on the agreed services. Most cleaning and repair work is completed within 3-5 business days.
✅ Day 5-7: Quality Check & Completion
Final inspection ensures quality standards are met. We contact you when items are ready for pickup or arrange delivery.
⚡ Express Service Options
Rush Service (24-48 hours): +50% surcharge
For urgent requests, we can prioritize your items.
Same-Day Assessment: Available by appointment
Get immediate quotes for time-sensitive decisions.
Our Quality Promise
What you can expect from our professional service
Satisfaction Guarantee
If you're not completely satisfied with our work, we'll make it right or provide a full refund within 30 days.
Before & After Documentation
We photograph your items before and after treatment so you can see the transformation and track our progress.
Regular Updates
Stay informed throughout the process with progress updates and any discoveries that may affect the timeline.
Secure Handling
Your items are fully insured while in our care. We handle every piece with the utmost care and professionalism.
Detailed Documentation
Complete records of all work performed, products used, and care instructions for future maintenance.
Precision Work
Every repair, cleaning, and restoration is performed to exacting standards using proven techniques and premium materials.
Sustainable Leather Care
Our commitment to environmental responsibility
Eco-Friendly Products
We use environmentally responsible leather care products that are safe for both your items and the environment.
Waste Reduction
Our professional restoration services extend the life of your leather items, reducing waste and environmental impact.
Water Conservation
We employ water-efficient cleaning methods and proper disposal practices to minimize environmental impact.
Process Questions & Answers
Common questions about our workflow
We always contact you before performing any additional work. We'll explain what we found, provide a revised quote, and get your approval before proceeding. No surprises or unexpected charges.
Yes! We'll provide regular updates throughout the process. You can also call us anytime for a status update. We believe in complete transparency.
We offer express service for urgent requests. For rush jobs, call us directly at (870) 535-8454. We'll do our best to accommodate your timeline when possible.
Absolutely! We provide detailed care instructions with every service to help you maintain your leather items and extend the results of our professional treatment.
We stand behind our work with a satisfaction guarantee. If you're not completely happy, contact us within 30 days and we'll make it right or provide a full refund.
Ready to Experience Our Process?
Trust your leather items to our proven workflow
🎯 Free Consultation
Not sure what service you need? Schedule a free consultation where we'll assess your leather items and provide honest recommendations with no obligation.